In Attendant, we had several different profiles/call flows that would all ultimately end up being transferred to the same workgroup. Each one of those profiles could have different Queue Audio for hold music, even though it was being transferred to the same workgroup. In Genesys Cloud, it seems that the Queue Audio is now a child item of the Queue, rather than a separate entity. If we have 10 different call flows that all end up in the same queue, it seems that they all need to have the same queue audio, because the queue audio is defined within the queue under the Voice -> In-queue Flow setting. So in our case, to have different queue audio for each of those 10 call flows, it seems we would need 10 different queues all with their own custom In-queue Flow. Is there a way to have different queue audio for a single queue that may be used in multiple different call flows?
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