Is there a way to disable the decline button while routing callbacks to agents?
Our current Environment in Engage does that and we would like to replicate the same in Cloud as well.
Hello,
It is not possible at this time to disable specific Genesys Desktop buttons (like Decline on Callbacks) with Genesys Cloud.
You can request a new feature and share your use case at https://genesyscloud.ideas.aha.io/
Regards,
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