Disconnect Button Disabled for Callback in Genesys Cloud Embedded Framework

Genesys Cloud Integrations Embeddable Framework
1

I am experiencing an issue with the Genesys Cloud Embedded Framework where the "Disconnect" button is disabled when handling callback interactions.

  • I can pick up the callback interaction, but the "Disconnect" button is not enabled.
  • I’ve reviewed permissions and configuration settings but haven’t found a solution yet.
    Do I need to adjust settings in the configuration, or are there specific permissions required in Genesys Cloud to enable this functionality? Any advice or guidance would be greatly appreciated!

Thanks,
SathyaNarayanan.V

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2

Hi Sathya
The disconnect button should be available in a connected interaction.
You should create a care ticket to support this please/
Thanks
Thomas

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