Disconnect interaction without customer

Web Messaging
1

HI all !

We are testing web messaging and we whant to know if is it possible to disconnect the chat when the customer leave the web page ?

I saw on the road map there is a option for the customer to "kill" the interaction and delete this chat from the queue.
Is it possible to do something like this but when the customer leave the page ?

In another way is it possible to establish a maximum number of simultaneous chats handled by an agent ?

Thank you
regards

2

Indeed, as you mentioned, we are going to Beta release soon new feature that allows End-Users to Clear the conversation: Genesys Cloud Ideas Portal
We are not planning to attempt detection of customer leaving the page, but will expose API and JS command to Clear conversation, so you can add custom logic to your page to achieve your business needs. Also check this Idea.

Agent utilization is documented here.

3

Thank you for theses answers we gonna check with API for clear the conversation.

Regards

4

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