Hi,
we noticed that disconnectType field is missing in the events with 'tTalk' metric for email media type. The scenario is: agent gets an email and replies/forwards it. We get the following event:
{"version":"0","id":"29d5fa24-5d83-199e-a8e6-f30c7513faa2","detail-type":"v2.analytics.conversation.{id}.metrics","source":"aws.partner/genesys.com/cloud/8833f044-847b-4601-9465-84519eabd37e/genesys-cloud-alexn","account":"012132714224","time":"2023-10-05T12:32:40Z","region":"us-east-1","resources":[],"detail":{"topicName":"v2.analytics.conversation.0b0f9968-abfa-437e-a592-577e9be36e90.metrics","version":"2","eventBody":{"metric":"tTalk","metricDate":"2023-10-05T12:32:40.033Z","value":37380,"recordId":"507-274000646-0","addressFrom":,"addressTo":,"conversationId":"0b0f9968-abfa-437e-a592-577e9be36e90","direction":"inbound","divisionIds":["b33da701-4ca7-427f-9c9d-cc42d6934952"],"externalContactId":"2cb2c301-b570-4451-8dd3-2da37e3755cd","firstQueue":true,"interactionType":"contactCenter","mediaType":"email","originatingDirection":"inbound","participantName":"Alexander Nikolov","peerId":"170f5352-9c59-4aab-849c-2f90ff7e6247","provider":"PureCloud Email","purpose":"agent","queueId":"91eb7b7b-f30a-4cf9-8ab6-758fce74b7ef","remote":"Alexander Nikolov","requestedRoutings":["Standard"],"routingPriority":0,"selectedAgentId":"7cdcd5ab-b70f-4734-b4ec-652fcc558d6d","sessionId":"7a7dc7fc-f209-4cba-99d6-95fa20367f5b","usedRouting":"Standard","userId":"7cdcd5ab-b70f-4734-b4ec-652fcc558d6d"},"metadata":{"CorrelationId":"3ed67ce5-0a0c-401d-9828-2cb8511d2570"},"timestamp":"2023-10-05T12:32:40.235Z"}}
Example when we receive tTalk with disconnectType after voice conversation is completed
{"version":"0","id":"58a6ea2e-9f8d-129f-eba0-8bbc6d347213","detail-type":"v2.analytics.conversation.{id}.metrics","source":"aws.partner/genesys.com/cloud/8833f044-847b-4601-9465-84519eabd37e/genesys-cloud-alexn","account":"012132714224","time":"2023-10-05T12:47:23Z","region":"us-east-1","resources":[],"detail":{"topicName":"v2.analytics.conversation.88bb2e6e-3d28-4b40-b76f-8bb9f6d28869.metrics","version":"2","eventBody":{"metric":"tTalk","metricDate":"2023-10-05T12:47:23.586Z","value":5852,"recordId":"402-274170344-1","ani":tel: ,"conversationId":"88bb2e6e-3d28-4b40-b76f-8bb9f6d28869","direction":"inbound","disconnectType":"client","divisionIds":["b33da701-4ca7-427f-9c9d-cc42d6934952"],"dnis":tel: ,"edgeId":"19c027f8-9ab4-4a2f-a94c-97c76fe14463","externalContactId":"bdd07e3a-b342-4060-9333-b522bfa536bc","firstQueue":true,"interactionType":"contactCenter","mediaType":"voice","originatingDirection":"inbound","peerId":"15f7852c-c83b-4676-ad62-b0719e20b126","provider":"Edge","purpose":"agent","queueId":"bfc2614e-a164-4d10-95b4-6e5d62d6abeb","remote":"Twin Cities MN","requestedRoutings":["Standard"],"routingPriority":0,"selectedAgentId":"7cdcd5ab-b70f-4734-b4ec-652fcc558d6d","sessionDnis":sip:611f994817c495196c09bea6+intradiem.orgspan.com;tgrp=019b53d3-36c5-494e-9164-fbfcd39f9320;trunk-context=intradiem@localhost,"sessionId":"ed87aba6-690c-4820-bdd9-81e564d00276","stationId":"9c051466-d0ec-46e2-ba50-03aa40405d16","usedRouting":"Standard","userId":"7cdcd5ab-b70f-4734-b4ec-652fcc558d6d"},"metadata":{"CorrelationId":"3bdbd267-8d71-45f8-8aed-baac4a288cbe"},"timestamp":"2023-10-05T12:47:23.699Z"}}
Is that working by design?
Thanks,