Dispatcher and Custom Attributes

1

Hello Team,

Does PCSD Stats Dispatcher extract custom attributes that we set in architect using "Set Participant Data" step?

We are trying to make a custom survey ivr to collect customers feedback and save it to custom attributes, agents will transfer the call to custom ivr at end of call.

What is the best way to get these custom attribute?

Thanks,
AR

2

HI Ahmed,

These attributes are available from the conversation service:

https://developer.mypurecloud.com/api/rest/v2/conversations/index.html#getConversationsConversationId

After getting conversation ids from the analytics conversation detail query, the conversation service can be used to get individual conversations with attributes. Be aware of API rate limits and using throttling / pacing appropriately if you receive HTTP 429 errors. Also note the conversation service only retains records for ~90 days or less, not permanently as the analytics service does.

3

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