Division for interactions

Analytics and Reporting
1

Greetings, I noticed that interactions that go through the Architect are getting an division assigned to them from the architect flow. As well as from the queue itself. These can be different.

I made a mistake with one flow and selected the wrong division. Now all interactions from for example December all have the wrong division. Is there a way to rectify this in the past?

2

Hello,

Unfortunately, it is not possible to modify past data - not possible to change the division conversations are related to.

Regards,

3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.