Documentation on user aggregates query

1

Hi I am looking for the definition for following
ON QUEUE,AVAILABLE and OFFLINE
and how these are calculated

Regards
Clive

2

Welcome Clive.
You can search the forum for discussions with the same topics.
Please see if this link gives you some insight.
https://developer.genesys.cloud/forum/t/user-aggregate-query-qualifier-on-queue-definition/6795/3

And these resources:
https://help.mypurecloud.com/glossary/routing-status/
https://help.mypurecloud.com/articles/presence-status-and-activity-indicators/

3

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