I'm going backwards in time to look at some of the participant data in our chats and web messaging.
It seems like the participant data has been purged once I get so far in the past.
Here's an example from 12/9/24 that doesn't seem to have any data.
Is this data disappearing a thing?
See the TTL disclaimer
Ahhh..I had not seen that. Thank you @Eos_Rios .
That led me here: https://developer.genesys.cloud/routing/conversations/#request-a-conversation which seems to indicate I need to use a different endpoint to get participant data older than 60 days.
Hello,
That's correct. The participant data are only available through Analytics Conversation Details Job after 60 days.
Regards,
Can you confirm or deny that data newer than 60 days is available through Analytics Conversation Details Job @Jerome.Saint-Marc ?
Data is available in Analytics Conversation Details Job from the next day after the conversation (there is a daily batch job that populates Async Conv Details data).
Regards,
Got it. Thank you.
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