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1

Hey Folks,

I have a GC Web Messenger solution that has an AWS Lex integration, and it also transfers to a live agent if necessary. I am currently leveraging the code snippet that is created in Genesys Cloud. Is it possible to have a download button for the transcript? I know there is an image button, what can I do to add a download transcript button for my customers?

2

Hi @Dante_Cady at the moment the feature is not available out of the box. We have a future Idea posted here: https://genesyscloud.ideas.aha.io/ideas/DIG-I-119

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