Download Recording's Job Status Slowness

Platform API Java SDK
1

Hi Guys,

I have been working on the recording download SDK and found out that the batchrequest job that only has 1 recording file (500kb), Genesys Cloud still takes about 10 mins/more to get the file ready.

Imagine if we schedule this SDK by daily to download "yesterday" recordings. It might not able to complete in the same day if total recordings more than 200.

By any chance that we can get the process faster?

Thanks in advance.

2

Hi,

Please open a case with PureCloud Care to investigate the slow file preparation time.

Regards

3

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