DTMF recognition different between Genesys orgs

Genesys Cloud Applications Architect
1

We have two Genesys orgs, dev and prod

We are seeing poor DTMF recognition in IVRs when calling numbers on the dev org, particularly on iPhones

The DTMF on the prod org is working as expected

Could there be any difference in configuration or resources that would explain this behaviour?

Thanks for any insight

2

Please open a case with Genesys Cloud Care to investigate telephony issues. We cannot investigate issues with media processing via the forum as it requires access to privileged customer data.

3

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