DTMF when using consult transfer or blind transfer

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Hi all
I am trying to understand if this is a global setting or org setting. When one of our agents are interacting with a caller and we attempt to consult transfer or blind transfer and reach an IVR, when selecting an IVR option from the keypad, the button press is not generating any DTMF and the call gets stuck at the IVR.

Is there a setting that can be adjusted to allow DTMF to work?

2

General setup and configuration questions/troubleshooting are best suited for the Genesys Cloud Community Forum or opening a case with Genesys Cloud Care. This forum is specific to customizations and API usage.

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