Duplicates participants when disconnect chat conversation

[Nikolay_Podnebesnyi]

We are using for disconnect chat conversation API method:

POST
/api/v2/conversations/{conversationId}/disconnect

But when we will disconnect the conversation we get duplicates of participants with the purpose = customer.

For email/call conversation it works.
To get data we use:

GET
/api/v2/conversations/{conversationId}

Steps:

1. Start chat
2. Accept in genesys
3. Disconnect interaction via API: POST /api/v2/conversations/{conversationId}/disconnect
4. Check customer participants: GET /api/v2/conversations/{conversationId}

Do you have any information about this problem?

[tim.smith]

If you believe that data being returned by the API is incorrect, please open a case with Genesys Cloud Care to investigate; we do not have access to your org's data via the forum.