Dynamic updates to script variable on the call from Architect callflow

Genesys Cloud Applications
1

Hi,

I have a use case where I need to update a field in the script based on the participant data I populate in the callflows that get conferenced into the call. These are simple callflows that play some T&C announcements and populate the announcement names as the participant data.

I tried updating the participant data, but the script doesn't seem to refresh itself with the updated value. Please let me know what's the best way to handle this use case.

Thanks & Regards
Dhana

2

Scripts don't respond to external activities. The agent will have to interact with the script in a manner that will make it reload the data.

3

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