Easily view a experts schedule

1

Hi,

So we had a required from one of our WFM team to see how they can view an experts schedule easily

At present, the WFM person has to go to

  1. Go to schedules
  2. select the team ( assuming you know the team )
  3. Select the start of the week
  4. Select the Management unit ( assuming you know this )
    etc

What they are looking for is a way to view it in an easier way
For example, if you search and expert in the Genesys search window, you can click on it and see their location, Contact info, group etc, it would be good to see what their scheudle is, rather than having to go over all the steps above
Any thoughts/Ideas?
Maybe this is a feature request?

Thanks

2

Hi @Alastair_Pitt

Maybe this is a feature request?

Correct, to request a new feature, kindly check out our Ideas Portal

3

Thanks @Zino_Onokpise I will go ahead and put a request in.
A

4

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