Hello Everyone.
I am new to Genesys and I came accross this issue which i could not really investigate. Email was transferred to the incorrect queue. How to track that through the flow?
Hi @Triggre,
I think you have posted your query in the wrong place but here are some tips to help. I assume some kind of exception happened within your flow causing an error that made the email transferred to the incorrect queue (event handling queue) please correct me if I'm wrong.
If this is the case you can contact Genesys Customer Care and provide them with conversation IDs having the issue and ask them to provide you the flow execution ID.
Using that flow execution ID you can make an API call to GET /api/v2/flows/executions/{flowExecutionId} you can identify which action/expression cause that error/exception.
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