Hi,
The customer is developing their frontend using Embeddable Framework.
They are asking us about the scenario below:
The agent answers an inbound call and make a consult transfer to an external phone.
When the external phone releases the call, Embeddable only receives the interaction notification with "category" = "change".
The customer expected something like "disconnect" or "deallocate".
The customer's question is:
How does the front-end know that the consultation was dropped?
The customer thinks that this event was missing in the Embeddable.
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