Embeddable Framework - Deallocation Timer

Genesys Cloud Integrations Embeddable Framework
1

Hello,

Is there any formal documentation that states why the deallocation timer is set at 2 minutes and what the harm is if that is changed within the Embeddable Framework?

Thanks,
Peter

2

Hello,

Does anyone have any thoughts on this one?

3

2 minutes seemed like a reasonable compromise between allowing agents to finalize their work and keeping the conversation roster from growing potentially unbounded; and IIRC was what was used in the CIC integrations to Salesforce for quite some time.

This timer is not configurable in the client; it is hard coded at 2 minutes, and I'd have a hard time prioritizing the development effort to change that over some of the other things we're looking at for the embedded clients in the coming months.

4

thanks Richard!!

5

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