hi Everyone,
Just wondering if anyone can help.
We are using EmbedFramework softphone in Salesforce (see below picture), and upon call disconnected ,agent need to wrapup from Salesforce, and we want to disable wrapup up pop up / window in Softphone (see red box in Softphone).
Just wondering if is there any setting/ Purecloud API that we can use in Embedded Framework Softphone to disable/hide this pop up window ?
Appreciate for any advise.
Fransiska