as making an api call of /api/v2/analytics/queues/observations/query
with an Queue ID which doesn't exist, i get a count 0. done with the metrics owaiting
IF i do the exactly same but with the metrics oOnQueueUsers
IF i do the exactly same but with the metrics oOnQueueUsers
Hi @Julian_Kalbermatten
If you believe this to be a bug, please report the issue to Genesys Cloud Care
@Julian_Kalbermatten this is likely working as intended, but as Jacob mentioned, please open a case with Genesys Cloud Care if you believe the data being returned does not align with reality.
When obtaining metrics from Analytics APIs, metrics will only be returned if there is data for the metric, even if you explicitly requested the metric in the request. When consuming this data, you can usually conflate a metric with a value of zero with a metric with no value that wasn't returned. There is a technical distinction between the two cases internally, but the explanation depends on the metric and the exact circumstances and typically isn't relevant when considered from the perspective of the API consumer.
@Julian_Kalbermatten Also, please cease using the legacy dev tools. They are slated for removal soon. You can make requests directly in your browser using the new API Explorer tool. The observations query is here: POST /api/v2/analytics/queues/observations/query.
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