From this document, Enable automatic redaction of sensitive information - Genesys Cloud Resource Center ，I learned that automatic redaction of sensitive information can be enabled for speech and text analysis.
I am currently using the web messaging API to establish a communication bridge between my customers and customer service.
I would like to ask if there is any custom configuration or API regular setting to customize the filtering of sensitive information. I want to hide information like pay stubs. Thanks.
Thanks. We are looking forward to those new function will coming soon.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.