Hello,
Because of GDPR compliance , our trunk is enabled for "Consent Required". For Inbound calls we can ask customer if they want to enable participant call recording. Can I do this for outbound call?
All outbound calls now are not recording.
Is there a way for an agent to enable participant recoding by clicking button in Script after asking the consent from the customer?
I see the script can invoke Secure Flow but the Secure Flow doesn't have "Enable Participant Recording".
Thank you