What is the end of life schedule for webchat widget 1.1?
Deprecations are announced here: https://help.mypurecloud.com/articles/feature-deprecations/
At this time, there is no deprecation around ACD chat functionality. That said, as you suspect there will come a time where widgets v1.0 and v1.1 are deprecated. I anticipate announcing the deprecation of the v1.1 widget later this year. We are currently working on offering authenticated chat for widget v2 and once we finish that feature we will look to deprecate widget v1.1.
1 Like
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.