Endpoint for different services

Web Messaging
1

Hi,

I found a list of endpoints in https://developer.genesys.cloud/platform/api/ based on AWS region, and another list of websocket addresses also based on AWS region.

I have two questions:

  1. Is there any constant api where I can get back the corresponding urls for my AWS region?
  2. The US East 2 (Ohio) - us-east-2 is missing from the websocket addresses list. Is it just an issue in the documentation or it really doesn't exists.

Thanks!

2

I'm not sure what list of websocket addresses you're referring to; you linked the same page twice. The answer to your first question is that there's no need for a lookup. The DNS names for Genesys Cloud are static and do not change. You can find information about Genesys Cloud domains, IP addresses, and related topics here: About ports and services for your firewall - Genesys Cloud Resource Center

3

Hi @tim.smith,
Sorry about the same links. I meant these two:

And the US East 2 (Ohio) - us-east-2 is missing from the webmessaging websocket api.

But then as far as I can understand I can create a pattern for the urls:

  • Webmessaging Websocket: 'wss://webmessaging.${domainByRegion}/V1'
  • Auth server: 'https://login.${domainByRegion}'
  • etc...

Where domainByRegion can be mypurecloud.com, usw2.pure.cloud, cac1.pure.cloud, etc...

Thanks

4

I've asked the web messaging team to respond about the status of the websocket URL in that region.

5

Hi @SzabolcsGergye thanks for raising this. We will update Web Messaging & WebSocket documentation to include US-East 2 (Ohio): we are finalizing the necessary testing for some scenarios.

6

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