Error when populating Open Messaging Integration picklist values

Genesys Cloud Integrations
1

Anyone else getting the error below when you click the 'Retrieve Options' button in the config page of the Genesys Cloud for Salesforce External Routing (Unmanaged) package?

Managed Package Version 4.20
Unmanaged Package Version 1.6
Error message: Failed to retrieved Genesys Cloud external routing options: Failed to populate picklist values for External_Routing_Request__c.Open_Messaging_Integration__c

Genesys error message
Genesys error message2362×559 42.3 KB

2

We have encountered a similar issue when the following setting is enabled in a Salesforce org:
Quick Find -> Session Settings -> Lightning Web Security

A temporary workaround is to disable the setting until the unmanaged package is updated with a fix.

3

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.