Esport Call in another System with Metadata (variable from Architect)

[SergioRota]

Hi,

I have to sent the call that come in Architect in another System, but this call must have data specified in variables in architect.

Can I Use Set Partecipant Data in Architect to store these informations and send them to another system?

Have I to set something about trunk configuration?

Thanks
Sergio

[tim.smith]

You can use UUI data https://help.mypurecloud.com/articles/set-uui-data-action/

[SergioRota]

Thanks Tim,

I enabled the UUI Passthrought

and I added the UUI Data Action in My Inbound Flow

Now how can I test this? where can I see the informations about UUI?
I thought developer tools using calls analytics; is it a good idea?

In this post I see the UUI Data about the call

Thanks for availability
Sergio

[tim.smith]

@SergioRota

Now how can I test this? where can I see the informations about UUI?

Place a call into your IVR and have it transferred to the external system. Inspect the external system to see if it's getting the UUI data.

I thought developer tools using calls analytics; is it a good idea?

No. UUI data goes in a SIP header and is not part of the conversation data.