Hi.
I don't know if it is possible, but I'm searching for a way to add the estimated wait time on chat and update it time in time when the client is waiting.
Hello,
If your question is about the ability to periodically send a message to the customer with the EWT, while the WebChat is in the ACD Queue, it is unfortunately not possible.
There is no In-Queue Architect flow for WebChat.
Note that it should be possible in the future with the new Web Messaging .
There is a Genesys Cloud idea, which appears to have been accepted, to support In-Queue flows for email and message media types .
Once this is implemented, in your in-queue flow, you should be able to request an updated value of the position in queue, and propagate it to the customer via another Send Response block.
Regards,
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