Event Trigger for agent log off

Genesys Cloud Applications
1

I have been asked by the business if its possible to have a trigger fired when an agent logs off?

The scenario they are looking for is, when an agent logs off, send a survey webform asking how their day has been..like a mini NPS

I can't see it in the trigger events, but someone may have worked around it.

Andy

2

Hi,

There is currently no event trigger for agent presence but I believe you can utilize the WebSocket topic: https://developer.genesys.cloud/notificationsalerts/notifications/available-topics#v2-users--id--presence to achieve something similar.

Best

3

We just released trigger support for the v2.users.{id}.activity topic, which may allow you to accomplish this.

--Jason

4

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