Hello everyone,
I have a requirement in which at the end of a call (disconnect event) it is necessary to transfer the call to a queue, for which I use the (blindTransfer) event, but I get an error, I think it is because the interaction is already disconnected, someone told me can you help with a possible solution?
Thank you
Once a call has been disconnected, it cannot be un-disconnected. You will need to place an outbound call to the caller or wait for them to call back in to speak to them again. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.
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