Hello everyone,
I Have a doubt to using Genesys EWT Api, I can call the api before using transfer to queue and vocalized this return without need a queue flow?
Or taking into account that EWT collects the position of the call in the queue, it would be more correct is transfer the call to Queue Flow, and call the EWT api?
Best Regards,
Hello, you can find information about how EWT works here: https://developer.genesys.cloud/api/rest/v2/routing/estimatedwaittime-v2. It's important to understand how it's calculated so you can use that information in an appropriate way depending on the circumstances in which you're communicating it to the user.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.