Using the Transcript set to enabled to kick off a call to Audiohook is working on the inbound flow. Is there a way to enable this functionality for calls outbound from a queue made by the agent manually via the dialpad or the Salesforce Phone plugin or is the only way to use the Transcript action is to use it in a automated dial flow for a contact list?
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.