Export transcripts from conversations

Hello,

I am trying to download/export transcripts and came across this document (Voice transcription - Can I download a voice transcript? - Genesys Cloud Resource Center).

Does anyone know what the actual endpoint is that I need to use?

Thank you,

Chris

To get download URL for a given transcript;

GET /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

communicationId is only available from certain endpoints and discussed more here, with the id field of GET /api/v2/conversations/calls/{conversationId} being an example of one.

To get the analytics metrics for the transcript;

GET /api/v2/speechandtextanalytics/conversations/{conversationId}

There is no bulk download

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Thank you very much - this helped me.

Kind Regards,
Chris Carr

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