External Contact bulk fetch filtered

Genesys Cloud Applications
1

Hello,

I am working with bulk fecth contacts and I have a couple of questions:

  • I cannot find documentation about Entity, I have managed to make this work using ids of contacts but I do not know if any other kind of filter is possible. Specifically, I would like to know if I can export contacts filtered by a custom field.

  • Is it possible to export all contacts, without any filter?

Thank you.

2

Hello,

Bulk fetch of contacts only works with entity containing the id of the external contact.
Bulk Fetch is described here.

Bulk don't have a search/filter mechanism.
You would have to search contacts.
I haven't used it recently but GET /api/v2/externalcontacts/contacts should allow you to search for contacts with a specific value. The search will compare the provided value to contact attributes, including Custom fields of type Identifier/Tag/Text/Text.
See the Custom field types page on the Resource Center - which specifies if the field type is searchable or not.

Regards,

3

Great. Thank you.
:slightly_smiling_face:

4

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.