Hi everyone,
I’m looking for a way to fetch attribute values during step-up authentication and display them to an agent via the agent script.
There are no issues when a user uses step-up authenticates during the Architect phase (just set it as participant data.) However, when a user uses step-up authentication during a conversation with an agent, I’m having trouble finding a way to pass the attributes to the agent script.
Any ideas on how to achieve this? Thanks!