Hi Experts,
I need to filter in Analytics Api, if a customer ANI has called to the system in the last 24 hours in specific service (which could has 1 queue or more). If so, I need to retrieve the queueid and skills of that call, in order to route the customer to that queue. Attached what i'm using...
But i dont like it so much... i need to put every queue as an imput, and sometimes i could hve 3 queues in a services, sometimes only one, or 3...etc... is there a way to improve this request?
Get-ANI-By-24-Hrs-Period-v2-2022031593843.custom.json (3.6 KB)