Find current queue in In-queue

Daisy · March 13, 2020, 5:21pm

Hi all

I have a couple of different flows and queues that use the same In-queue flow. Is there a way to find out, in In-queue flow, which queue the customer is in?

Regards
Daisy

MelissaBailey · March 13, 2020, 5:33pm

Yes in-queue flows have a built-in variable Call.CurrentQueue

Daisy · March 13, 2020, 5:39pm

Thank you Melissa!

system · April 13, 2020, 5:39pm

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