Forward e-mails

Genesys Cloud Applications Architect
1

Hi,
Maybe someone knows how to forward the e-mail from the "Inbound Email Flow"
I found the "Replay" option but can't find "Forward"

Any ideas?

2

Hello,
Genesys cloud expects mail to arrive by acd or otherwise, but forwarding within the flow is not currently possible.

Best regards

3

Thanks

Best regards
Yvgeni

4

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