We are a CRM product and built a Genesys Cloud Client App to screen-pop our Customer Profile Page into the agent's desktop via the Interaction Widget concept.
We tend to show a lot of customer data on one screen. Our users are asking if it's possible to collapse the Agent Desktop's left navigation panel so that you get the same real estate as in a Standalone App?
Hi @Max_Gill
This is a core app funtionality question, so you will most likely get better help at the Genesys community forum since this forum is geared more towards Genesys Cloud API-related questions.
If there isn't a solution for this currently in place, you can always suggest new ideas at the Ideas portal
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