GDPR - Delete / Anonymise all data older then X months

[anon96077842]

Hello,
Getting more and more requests to delete / Anonymise all data older then 6 months (for example). Is there a way to do this with help of API? ANI is the most important.

Kind regards,
James

[John_Carnell]

Hi James,

We do have an API for GDPR in the public API. You can find information about what we support for GDP here:

Here is a link to our:

• GDPR faq: https://help.mypurecloud.com/articles/genesys-cloud-and-gdpr-compliance/
• GDPR API: https://developer.mypurecloud.com/api/rest/v2/generaldataprotectionregulation/index.html

[anon96077842]

Hi John!

Thanks

To my understanding the GDPR API need a single specific target for each request. Don't believe it would work.

The customer wants to purge all customer data older than 6 months. I don't need a code, but would be great to know if it's possible to do through API.

Kind regards,
James

[John_Carnell]

Hi James,

Let me dig into this a little further. I doubt we have what we you asking for in terms of terming customer data after X months, but I can least find out how the product manager is and direct your inquiry towards them.

Thanks,
John

[anon96077842]

Many thanks John!

[ChrisBosken]

Some tooling already exists around customer-defined retention policies, specifically around recordings: https://help.mypurecloud.com/articles/create-recording-policy/

In the next 1-2 months we are adding tooling around customer-defined retention policies for internal chat.

Going forward we are also looking at customer-defined retention policies for other types of data.