Genesys Audio Hook Include Transcription

[Faiz_Ul_Hassan_Farha]

Hi - We're interested to know if Genesys Audio Hook client also streams real-time transcription of voice conversation along with media and meta-data over audio hook web socket channel. Please confirm.

Additionally assist us with following queries:

1. What are the prerequisites to enable Audio Hook Monitoring ? Do that require transcription enabled as a must ?
2. What are the licensing requirement for Audio Hook ? (GCXn ?)
3. Any additional cost involved for audio streaming apart from required licensing ?

Thanks

[Jerome.Saint-Marc]

Hello,

@Faiz_Ul_Hassan_Farha

We're interested to know if Genesys Audio Hook client also streams real-time transcription of voice conversation

No. The voice transcription is not propagated via AudioHook.
You can still have access to the voice transcript as it is built/computed using Transcription Notifications received via WebSocket or EventBridge.

@Faiz_Ul_Hassan_Farha

1. What are the prerequisites to enable Audio Hook Monitoring ? Do that require transcription enabled as a must ?

Yes, it is mandatory. Requirements (recording/dual Channel, voice transcription) are described here and there.

@Faiz_Ul_Hassan_Farha

2. What are the licensing requirement for Audio Hook ? (GCXn ?)
3. Any additional cost involved for audio streaming apart from required licensing ?

This is described here

Regards,