Genesys Bot connector kore ai

I followed the steps in the link to enable the kore ai integration.

However, when calling the bot from architect it errors out.

Error Type: InternalServiceError
Error Message: The bot session has failed.

How can i troubleshoot this?

Hello,

This website and this integration is done and maintained by Kore.ai.
So I would suggest to contact Kore.ai to help on the troubleshooting.

Regards,