Genesys Cloud - Salesforce Authentication

1

This is regarding Salesforce Integration authentication in Genesys Cloud.

Currently Genesys Cloud is having Basic Auth in Salesforce Integration.
Is it possible to implement 'grant_type authorization code' in Genesys Cloud for Salesforce Integration ?

Is it possible creating and deploying application (logic with grant type authorization code using .NET/python) in EC2 instance in Genesys Cloud.

Can any one please help with the ideas/suggestions.

Thanks,
Shyamala

2

I'm not really sure what you're asking here; are you referring the Genesys Cloud for Salesforce embedded client?

3

Genesys Cloud is not supporting (JSON Web Token) JWT authentication for Salesforce. From Salesforce towards Genesys cloud, we can set OAuth client credentials and this is fine. But from Genesys Cloud to Salesforce, the authentication are only with username, password and security token.

Can we implement OAuth grant type - authorization code in Genesys Cloud for Salesforce.

Please provide the possibilities to achieve OAuth 2.0 authentication in Genesys Cloud for Salesforce.

4

Even though it is leveraging username and password to initiate it, the authentication flow with the Salesforce REST api is still an Oauth flow (authenticating against the login URL for Salesforce, which returns an auth token that is leveraged on the subsequent API calls). Beyond support of JWT, what is it that you feel you are missing in terms of functionality with this authentication process?

5

Thanks for the reply.

This is a Business requirement and the expectation from Cyber security team is to add more layers of authentication in Salesforce Integration part.

6

Hi

We are using a genesys connector with salesforce and I am looking for login in Genesys by Microsoft like this:

image
image425×633 28.1 KB

We always have the Microsoft login option. The problem came some days ago when we created a new callcenter in Salesforce, the Microsoft login option disappeared.

These two call centers have the same configuration but with one of them the Microsoft login option is hidden.

Anyone Knows what could it be the problem?

Regards

7