Genesys Cloud Status

Platform API Python SDK
1

Guys,

I need to know the current status of Genesys Cloud services in the Americas region
(US East), I didn't find any documentation about it, do you know if this info is available?

Page: https://status.mypurecloud.com/

  • Platform
  • Login
  • Inbound Calls
  • IVR
  • ACD Routing
  • Outbound Calls
  • PureCloud Soft Phone
  • Chat
  • Screen Share
  • Co-Browse
  • Email
  • Social
  • Scripts
  • Voicemail
  • Video
  • Workforce Optimization
  • Reporting
  • Recording
  • Quality Management
  • Data Sync Integrations
  • Directory
  • Fax
  • Documents
2

https://status.mypurecloud.com/ is the correct location for platform status. Any outages for any services will be reported on that page.

3

Tim, is there an API for me to consult a particular region this page?

4

If you click the Subscribe to updates button at the top, you can use those options to be notified of updates. There isn't an API for this information; the RSS feed is as close as you'll get to programmatic access to the data. You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.

5

I was able to find the API for Genesys Cloud Status here: https://status.mypurecloud.com/api

6

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