Genesys Cloud Voice usage report via API

Platform API
1

Hi. There is a Genesys Cloud Voice usage report which can be downloaded right from the Genesys website.
We would like to automate downloading those reports on a regular basis. Is there a way to do it? Is there an API method for that? Or at least a group of API methods which can be used to get the same data?

Mainly weare interested in all the columns present in that report, like:
SIP Call ID, Origin, Destination, Duration, Adjusted duration, Total cost and so on.

Thanks

2

Hi @vlad_m
There is currently an idea for the addition of such an API resource in the Ideas Portal. You can vote on it here
https://genesyscloud.ideas.aha.io/ideas/TEL-I-174

3

Thanks a lot for you answer. Is there any other way to get a 'call total cost' via API now? Probably some analytics or billing API?

4

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.