Genesys Cloud WFM- Shift Trades

Genesys Cloud Applications
1

Hi Team,

I have a requirement of having all the agents under single Business unit. However, i would like to provide only day shift to all the female agents and they should allow to do shift trade with male employees/agents if the target shift is a day shift. Is this possible using the GC WFM OOB features and capabilities. If yes, please let me know your inputs and directions to achieve this. Thank you.

2

This forum is intended to answer developer oriented questions, we're not equipped to answer product type questions like these. You might have better luck posting this question under the Workforce Management section of https://community.genesys.com/

3

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