Genesys Cloud WFM - WorkPlans

Genesys Cloud Integrations Genesys Cloud EX
1

Hi Team,

I have a requirement of creating a schedule for the group of agents such that few agents should get SAT&SUN as week off and 2nd set of agents should get MON&TUE week off and the other set should get WED&THU week off.

Like this, the system has to distribute the week offs to all the agents across the week of 7 days from MON till Sunday. Any consecutive 2 days as a week off.

This week off should get rotated randomly to all the agents. Is this possible with Genesys cloud WFM OOB capabilities.
Please let me know if you have any inputs to get this addressed. Thankyou.

2

This forum is intended to answer developer oriented questions, we're not equipped to answer product type questions like these. You might have better luck posting this question under the Workforce Management section of https://community.genesys.com/.

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