Genesys Interaction Wrapup 2 Level

Genesys Cloud Applications Architect
1

Hi Everyone,

Just if anyone can help advise,

Is there any roadmap Genesys will realase 2 level wrapup ? This is very useful if we integrating with CRM (eq Salesforce/EmbedFramework)

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image1247×885 56.2 KB

Appreciate for any advise

Thank you
Fransiska

2

Hello,

Found these ideas - but with status = "Future Consideration":
INB-I-924
INB-I-754

So apparently nothing planned at this stage.

Regards,

3

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