What is the difference between these two metrics?
tWait
The amount of time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue.
tAcd
The amount of time spent waiting in queue before an interaction was answered, abandoned, or flowed out of queue.
Are they identical ?
Also, the response from Genesys does not seem to contain tWait although I have tried requesting the metric explicitly in my request body.
regards
SD
Hello! I'm the product manager for this area of the product and I can confirm that these metrics are identical. The process to deprecate one of these to condense this down into a single metric would have too much risk for impact to those that have chosen to use whichever one we decide to remove as a duplicate. There's no risk to our services to emit both, so we leave it as is.
You may use these interchangeably. They should always net the same value.
Thanks for the clarification.
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