Genesys Salesforce Lightning not responding status

1

Hi all,
I need to trace an unanswered call from the operator on salesforce lightning, is it possible?
How do you capture the unanswered call event?
Thank you

Filippo

2

Analytics conversation details will contain the segments you're looking for.

3

Please,
can you give me some more details?

4

Sure thing, here you go: https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/

5

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